1. Introduction

Welcome to Tiger Bloom Boutique . By accessing our website and purchasing our bespoke, handmade clothing items, you agree to be bound by the following Terms and Conditions. Please read these Terms carefully before placing an order. If you do not agree with any part of these Terms, you should not use our services.

2. Definitions

• Customer: The person who places an order with us.
• Product: Any clothing item handmade by us and offered for sale on our website.
• Order: A request made by the Customer to purchase one or more Products from us.

3. Ordering

1. 1. Placing an Order: Orders can be placed through our website or social media pages . Customers must provide accurate and complete information during the ordering process.
   2. Acceptance of Orders: All orders are subject to acceptance by us. We reserve the right to refuse any order for any reason.
   3. Order Confirmation: Once we receive your order, we will send you a confirmation email. This email does not constitute acceptance of your order but is an acknowledgment that we have received your request.
   4. Customisation: As our products are bespoke and handmade, any customisation details must be clearly specified at the time of order. We will not be responsible for errors in customisation details provided by the Customer.

• Measurements:

4. Pricing and Payment

1. Prices: All prices are listed on our website and are subject to change without notice. Prices include VAT but exclude delivery charges unless otherwise stated.
2. Payment: Payment must be made at the time of placing the order. We accept payment via: google pay, paypal, bank transfer.
3. Currency: All transactions are conducted in UK GPB.

5. Delivery

1. Delivery Time: As each product is handmade, delivery times may vary. Estimated delivery times will be provided at the time of order confirmation.
2. Shipping: We offer various shipping options, which will be detailed on our website. The Customer is responsible for all shipping costs unless otherwise stated.
3. International Delivery: Customers are responsible for any customs duties, taxes, or additional fees incurred for international shipments.
4. Risk and Title: The risk of loss or damage to the Products passes to the Customer upon delivery. Ownership of the Products will only pass to the Customer when we receive full payment.

6. Measurements and Fittings

1. Providing Measurements: Customers must provide accurate measurements when placing an order for bespoke items. Guidance on taking measurements will be available on our website in our size guide.
2. Incorrect Measurements: We are not liable for any issues arising from incorrect measurements provided by the Customer. If alterations are required due to incorrect measurements, additional charges may apply.
3. Verification: It is recommended that Customers double-check their measurements or seek professional assistance to ensure accuracy.

7. Returns and Exchanges

At Tiger Bloom Boutique, we take pride in the quality and craftsmanship of our bespoke, handmade clothing. However, if you receive an item that you believe is faulty, please notify us within 14 days of receipt with detailed information and photographs of the issue. 

We are a small business and understand that occasional human error is possible, therefore if the item is, without reasonable doubt, inline with our eligibility for a refund criteria we will uphold our refund policy, However we reserve the right to dispute and refuse refunds. 

Issues Eligible for a Refund or Replacement

Faulty items that qualify for a refund or replacement include:

• Manufacturing Defects: Significant stitching errors, unravelling seams, or improper construction that affect the wearability or durability of the garment.
• Incorrect Customisation: If the item does not match the customisation details specified in your order, such as wrong fabric, colour, or design features.
• Material Flaws: Visible defects in the fabric or materials used that were not disclosed at the time of purchase.

Issues Not Eligible for a Refund or Replacement

Certain issues do not qualify for a refund or replacement, including:

• Minor Variations: Slight differences in colour, texture, or natural imperfections in materials that are characteristic of handmade items. 
• Incorrect Measurements Provided by the Customer: Items that do not fit due to incorrect measurements supplied by the Customer.
• Wear and Tear: Damage resulting from normal use, mishandling, or failure to follow care instructions.
• Customisation Errors by the Customer: Customisation details that were entered incorrectly by the Customer at the time of order.

By maintaining these standards, we ensure that every Customer receives a high-quality product that meets their expectations. If you have any concerns about a faulty item, please contact our Customer Service team for assistance.

Return Process: To return a faulty item, please follow these steps:

• Contact our Customer Service team via [Your Email Address] with your order number and details of the fault.
• Await our instructions on how to return the item.
• Ensure the item is returned in its original packaging and condition.
• Include a copy of the original invoice or proof of purchase.

Return Shipping: Customers are responsible for return shipping costs unless the item is confirmed as faulty or not as described. We recommend using a tracked shipping service for returns, as we are not responsible for items lost in transit. If the return is due to our error, we will cover reasonable return shipping costs.

1. Processing Returns: Once we receive the returned item and confirm the fault, we will process your replacement or refund within 14 days. Refunds will be issued to the original payment method.
2. Non-Returnable Items: Certain items are not eligible for return, including:
   • Customised or personalised items not deemed faulty.
   • Items with signs of use, wear, or damage not caused by us.
   • Items returned after the 14-day notification period.

7. Cancellation

1. Order Cancellation: Once an order has been placed, it cannot be cancelled due to the bespoke nature of our Products.
2. Cancellation by Us: We reserve the right to cancel any order at our discretion. If we cancel your order, we will notify you and provide a full refund.

8. Intellectual Property

All content on our website, including but not limited to clothing designs, text, graphics, logos, and images, is our property and is protected by intellectual property laws. You may not use any content from our website without our prior written consent.

9. Limitation of Liability

1. General: Our liability for any loss or damage suffered by you in connection with your use of our services is limited to the purchase price of the Products you ordered.
2. Exclusion: We are not liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of our services.

10. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

11. Governing Law

These Terms and your use of our services are governed by the laws of . Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Your Country].

12. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised Terms.

Note to customers:

[if you are worries about this sounding too direct for your brands tone of voice it might be nice to include a little paragraph in your brand voice explaining you are a small business and whatnot – not necessary from a legal point of view though and tbh people wont read t&c unless disputing to an unreasonable level with you so i say fuck-em ahaha  ]

13. Contact Information

If you have any questions about these Terms, please contact us at:

lalatigerbloom@outlook.com
07480638417

By placing an order with us, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Privacy Policy

Introduction

At Tiger Bloom Boutique, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website and services.

1. Information We Collect

1.1. Personal Information

When you place an order or create an account with us, we collect the following personal information:

• Name
• Email address
• Billing and delivery address
• Phone number
• Payment details (processed securely by our payment processor)

1.2. Non-Personal Information

We also collect non-personal information automatically as you navigate our website. This includes:

• IP address
• Browser type and version
• Operating system
• Referral source
• Pages visited and time spent on our website
• Cookies and similar technologies

2. How We Use Your Information

2.1. Personal Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you regarding your orders and inquiries
• Provide customer support
• Send you updates about our products, services, and promotions (with your consent)
• Improve our website and services

2.2. Non-Personal Information

Non-personal information is used to:

• Analyse website usage and performance
• Improve the user experience
• Identify and resolve technical issues

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies that help us operate our business, such as payment processors, delivery services, and IT support.
• Legal Requirements: If required by law or to protect our rights, we may disclose your information to comply with legal obligations, enforce our policies, or respond to lawful requests.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website uses secure encryption technology to safeguard your payment details.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccuracies in your personal information.
• Deletion: Request the deletion of your personal information, subject to certain exceptions.
• Objection: Object to the processing of your personal information for direct marketing purposes.
• Restriction: Request that we restrict the processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the contact details provided below.

6. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. Cookies are small text files that are stored on your device when you visit our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

lalatigerbloom@outlook.com
07480638417

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.